Lead operations for 5+ core software products serving 50+ clients across Australia, New Zealand, Europe, USA, and Canada. Manage a cross-functional team of 50+ employees, overseeing product delivery, customer success, and project implementation. Spearhead process reengineering and internal system improvements to scale operations and enhance service quality. Drive global ERP rollouts, align development and support teams, and strengthened long-term client partnerships through strategic planning, performance tracking, and cross-departmental collaboration.

Managed over 30+ client projects for global brands like KIA, BMW, and Disney, consistently achieving timelines, budgets, and quality objectives. Directed high-budget projects exceeding 1 million Malaysian ringgit, including long-term engagements and traveling exhibitions across multiple international locations. Led the design and deployment of digital solutions and interactive installations, ensuring alignment with client requirements and robust technical infrastructure. Optimized vendor relationships, procurement, and logistics, while conducting risk assessments and improving workflows to enhance collaboration and project outcomes.

Defined and scoped projects, developing detailed user stories and acceptance criteria, ensuring streamlined project execution within a shorter tenure. Conducted feature risk analyses and established milestones, successfully aligning with delivery timelines and client expectations. Directed the migration of the Leave Module from Angular to Vue.js, a major technology upgrade that significantly enhanced system performance and user experience, delivering measurable value despite the short project timeline. Coordinated beta testing and product finalization, ensuring readiness for deployment and achieving a successful project outcome.

Established the Project Management Department, standardizing processes for SPIL Glass ERP implementations across regions including Australia, New Zealand, Europe, the USA, and Canada. Delivered tailored ERP solutions for clients like Kwik Glass Sydney and Super Glass & Mirror Service, ensuring seamless transitions to production. Managed cross-functional teams, overseeing product customization and long-term project lifecycles to meet client-specific needs and operational goals. Developed an internal knowledge base with 20 ERP module recordings, improving team efficiency and ensuring consistency in execution.

Led project implementations by analyzing requirements, scheduling tasks, and ensuring timely completion in alignment with project objectives. Managed the development team, driving process improvements and delivering targeted training sessions to enhance performance. Documented ERP workflows, tracked deployments, and streamlined implementation processes to boost operational efficiency. Served as Product Owner for SPIL Cloud and SPIL Lite Cloud, overseeing feature development and aligning product enhancements with strategic goals.

Enhanced the SPIL Glass application by refining core modules like Despatch and Credit Control and developing new functionalities such as Financial Period and Costing to improve efficiency. Provided comprehensive support and resolved technical challenges, ensuring seamless system performance and high client satisfaction. Led the implementation of new client projects by analyzing requirements and delivering tailored ERP functionalities aligned with business goals. Optimized ERP module deployments, ensuring smooth integration with workflows and contributing to improved system scalability and efficiency.

Enhanced the MenSitpi framework by developing Service-Oriented Architecture (SOA), web applications, and industry-specific modules for the LeoBiz ERP System, improving functionality and scalability. Resolved complex technical and infrastructure issues, managed License Management, Security Administration, installations, and version upgrades for LeoBiz and Microsoft Dynamics Navision. Developed and implemented a Political Party System for a prominent organization in Sri Lanka, delivering a secure and tailored solution to meet client needs. Mentored Software Design and Tooling interns, providing hands-on training and technical guidance to build team capabilities.

Designed and implemented applications aligned with client requirements, delivering tailored solutions for industry-specific needs across sectors like newspaper publishing, advertising, and financial services. - Conducted user training sessions for clients in the newspaper industry, enabling smooth adoption and effective utilization of the LeoBiz application and its features. - Developed data structures and processes to support new functionalities, enhancing the usability and scalability of the LeoBiz application across diverse industries, including manufacturing and tea production. Collaborated with cross-functional teams to refine and integrate application updates, ensuring optimal performance and reliability for a wide client base.